SHIPPING POLICY
At Lumora Bio Labs, we aim to provide clear and reliable information on how your orders are prepared, shipped, and delivered. By completing a purchase, you acknowledge and agree to the terms outlined below.
Order Processing & Delivery Timeframes
-
Orders begin processing once payment has been confirmed, not at the time of placement.
Processing typically takes 2–4 business days, excluding weekends and holidays.
Domestic (U.S.) shipping generally takes 3–7 business days once dispatched.
International delivery times vary by destination, usually ranging from 10–15 business days, depending on courier and customs clearance.
Once your order ships, you’ll receive an email with a tracking number (trackable via USPS.com or the designated courier).
Please allow up to 24 hours for tracking activity to appear after shipment.
General Shipping Terms
-
Shipments are not processed or dispatched on weekends or national holidays.
Delivery timeframes may be affected by weather conditions, customs inspections, courier delays, or high order volumes.
Lumora Bio Labs is not responsible for packages marked as “Delivered” by the carrier that are subsequently lost, stolen, or misplaced.
Domestic Shipping
-
Standard delivery time: 3–7 business days after dispatch.
Tracking updates will be sent via email — be sure to check your spam or junk folder if you don’t see them.
International Shipping
-
Customers are responsible for understanding and complying with their local import laws and regulations before ordering.
Lumora Bio Labs is not liable for customs delays, seizures, or rejections due to import restrictions.
Refunds or reshipments are not available for orders that are seized or rejected by customs.
Certain products may be restricted in specific regions; these details will be noted on applicable product listings.
- Reshipments for international orders are not guaranteed and are handled on a case-by-case basis
Reshipment & Return Policy
-
Lumora Bio Labs is not responsible for lost or stolen packages once marked delivered by USPS or UPS
If a delivery is marked as “Delivered” but you haven’t received it, please check with your neighbors, local post office, or building management — carrier scans typically include GPS delivery confirmation.